Shipping Methods & Charges

Thank you for visiting and shopping at Roroos. The following are the terms and conditions that constitute our Shipping Policy.

International Shipping

We provide shipping for most countries.

Shipping Information

• A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.
• A tracking number will be sent to you by e-mail once items shipped out.

Note:

• Delivery Time does not include the processing time required to process your order from the date your order is placed. All orders will be scheduled for shipment after purchase in 1-2 business days, not including holidays.
• Generally, it takes 1-7 working days. If the address is remote, it may be delayed by 1-3 working days. Due to COVID-19, there may be some delays. Please understand.
• If you require customization or monogramming service, please allow for two or more working days in the processing time.
• For products marked with “Local Shipping”, we will use local shipping by default.
• Due to the impact of the COVID-19, some products shipout may be delayed by 1-2 days.

Customs and Import Duties

Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact [email protected].

• Please send us a copy of the receipt of the customs duties via email.
• Refund will be returned to you within 3-5 working days once get your receipt.